Return Policy & Delivery FAQs
Florish Return/Exchange Policy and Delivery Information
At Florish, we take great care to ensure that every plant we deliver is healthy and meets our high-quality standards.
Returns
Return orders can be returned to the supplier location for a 20% restocking fee within 5 days of delivery. Plants must be in good condition and cannot have been removed from their original packaging. Refunds are for store-credit only.
Exchanges
Exchanges are only allowed in cases where the plant has been delivered damaged. If you receive a damaged plant, you must notify us within 12 hours of delivery to request an exchange. Requests submitted after this timeframe will not be accepted.
How to Request an Exchange
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Take clear photos of the damaged plant, including any packaging that may have contributed to the damage.
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Email the photos and a brief description of the issue to hello@florish.co within 12 hours of delivery.
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Once your request is reviewed and approved, we will arrange for a replacement to be delivered at no additional cost.
Conditions for Exchange Approval
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The plant must have been reported as damaged within 12 hours of delivery.
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Clear photographic evidence of the damage must be provided.
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The plant must remain in its original condition and packaging.
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We do not accept exchanges on plants that are purchased “out of season” and may look inferior to their in-season state (i.e. lacking leaves, blooms, showing freeze damage, etc).
Deliveries
Florish orders will be delivered by a Los Angeles-based authorized Florish supplier within one week unless you are notified otherwise by Florish. Please note that deliveries are curbside dropoffs only.
We appreciate your understanding and cooperation as we strive to deliver the healthiest plants to our customers.
For any questions or concerns, please contact us at hello@florish.co.